For Grievance Redressal Committee and Internal Committee members
Knowing the Act and running a defensible inquiry are not the same thing. This programme gives IC and GRC members the practical skills to do both: structured interviews, sound evidence assessment, and findings that hold up under scrutiny.
- –Scoping, intake, and complaint assessment
- –Evidence collection and credibility assessment
- –Natural justice and procedural fairness
- –Defensible findings and report writing