Privacy Policy
Effective date: 7 July 2026
Introduction
This Privacy Policy describes how WORQsense ("we," "us," or "our") collects, holds, uses, and shares your personal information ("Personal Data") when you visit our website, worqsense.com, or engage with us in relation to our services.
We are committed to protecting your privacy and ensuring compliance with the laws applicable to our operations in New Zealand and India.
Applicable law
As an entity operating in New Zealand, we are bound by the New Zealand Privacy Act 2020 (NZPA). As we provide services to clients in India, we adhere to the requirements of the Digital Personal Data Protection Act 2023 (DPDPA). Where clients are based in the European Union or European Economic Area, we apply the principles of the General Data Protection Regulation (GDPR). Our commitment to high standards ensures a consistent level of protection for all clients regardless of jurisdiction.
Information collected
We collect only the personal data necessary for a lawful purpose connected with our functions, which include investigative training, critical conduct investigations, and prevention through system diagnostics.
The categories of personal data we collect include:
- Contact and identity data: Name, email address, phone number, organisation name.
- Communication data: Content of messages sent to us via the contact form or by email.
- Financial and service data: Details of services engaged, billing information, and GST details where applicable.
- Technical and usage data: IP address, browser type, device type, pages viewed, time on site, and referring websites, collected via standard web analytics.
How we collect your data
We collect personal data directly from you when you complete our contact form, send us an email, or provide details in the course of engaging our services. We also collect limited technical data through web server logs and analytics tools when you browse the website.
Purpose of collection and lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to contact form enquiries | Legitimate interest / consent |
| Delivering contracted services | Contract performance |
| Billing and financial records | Legal obligation and contract |
| Website security and improvement | Legitimate interest |
| Marketing communications | Explicit consent only |
Third-party processors
We share data with service providers who process it on our behalf. These parties are contractually restricted from using your data for any other purpose. Current processors include:
- Formsubmit.co — Contact form handling. Form data is forwarded to our email and not retained by Formsubmit beyond transmission.
- GoDaddy — Website hosting and domain services.
- Google Workspace and Microsoft 365 — Email, communication, and document storage.
- Google Analytics — Anonymous website usage analytics.
We do not sell your personal data to any third party.
International data transfer
WORQsense operates in India and New Zealand. Your data may be transferred and processed in both jurisdictions. By using our services, you acknowledge this transfer. We take reasonable steps to ensure that recipient organisations apply comparable data protection safeguards.
Cookies
Essential cookies are strictly necessary for the website to function and do not require your consent. Analytics cookies (Google Analytics) are used to understand how visitors use the site. You may manage cookie preferences through your browser settings. We do not use advertising or tracking cookies.
Data retention
We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. Contact enquiry data is retained for up to two years. Client engagement data is retained for seven years in accordance with legal and professional obligations.
Security
We apply reasonable technical and organisational measures to protect your personal data against loss, unauthorised access, use, modification, or disclosure. These measures include encrypted communications, access controls, and secure storage with our hosting and communications partners.
Your rights
Under applicable privacy laws, you are entitled to the following rights, which we extend to all users regardless of jurisdiction:
- Right of access: Request a copy of the personal data we hold about you.
- Right to correction: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your data where it is no longer necessary or where you withdraw consent, subject to legal retention requirements.
- Right to withdraw consent: Withdraw consent for future processing at any time where consent was the basis for processing.
- Right to object: Object to processing based on legitimate interest.
To exercise any of these rights, contact us using the details below. We will respond within 30 days.
Contact and complaints
For privacy enquiries, to exercise your rights, or to raise a complaint about how we handle your personal data, contact our Privacy Officer:
Sreevidya Varma
Privacy Officer, WORQsense
vidya@worqsense.com
If you are located in New Zealand and are not satisfied with our response, you may contact the Office of the Privacy Commissioner. If you are located in India, you may contact the Data Protection Board of India once operational.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.