What an IC member says in the first ten minutes determines whether the inquiry stands up.
WORQsense and IMS Australia deliver evidence-based interviewing practice built for workplace investigation in New Zealand and IC and GRC settings in India.
Why the interview is where investigations succeed or fail.
The interview is where evidence is established or lost. An IC member who doesn't know how to structure a complainant interview cannot produce a defensible record, regardless of how strong the underlying complaint is.
Most IC and HR training covers what the PoSH Act requires: timelines, constitution, documentation. Almost none covers how to actually conduct the inquiry: what to say, how to structure questions, how to handle disclosure, how to build an evidence record from an interview.
Legally compliant but procedurally deficient is still a liability. The procedural deficiency almost always starts in the interview room.
Interview Management Solutions (IMS) is a specialist investigative interviewing training organisation based in Australia. IMS delivers training using the PEACE model, the internationally recognised framework for ethical, evidence-based investigative interviewing, alongside the Mendez Principles on non-coercive interviewing and the TILES System® platform.
WORQsense contextualises IMS training specifically for workplace investigations, Internal Committee (IC) proceedings, and GRC settings. This is not generic law enforcement methodology adapted for the workplace. It is built for employment relations and PoSH contexts from the ground up.
interviewmanagementsolutions.com ↗Three pillars. One framework.
TILES System®
Interview skill made observable and measurable. The world's first investigative interview management software — digitises interview planning, shortens training cycles, and produces court-admissible records.
PEACE Model
The internationally recognised structure for ethical, evidence-based investigative interviews. Preparation and Planning. Engage and Explain. Account. Closure. Evaluate. Provides a structured framework that reduces bias, builds rapport, and produces comprehensive, reliable accounts.
Mendez Principles
Principles on effective interviewing for investigations and information gathering, based on the UN Special Rapporteur's work on non-coercive, rights-respecting interview practice. Applied in WORQsense training to reflect both ethical and evidential standards.
Daren Jay
CEO, Interview Management Solutions. Creator of the TILES System®. Over 30 years in law enforcement and government investigations.
Daren Jay spent 15 years as a Senior Fraud and Corruption Investigator with the New South Wales Government, conducting interviews with witnesses, victims, and subjects across complex fraud and corruption matters. He qualified as a UK Home Office Investigative Interview Trainer in 1996 and has been teaching investigative interviewing methodology ever since.
As Lecturer in Policing at Charles Sturt University (CSU), Australia, Daren leads the university's investigative interviewing curriculum. He has designed, delivered, and evaluated specialist programmes for Australian federal and state agencies including the Australian Taxation Office, Fair Work Ombudsman, SafeWork South Australia, and the Department of Community Services.
Internationally, Daren has delivered training for the European Investment Bank (Luxembourg), the World Bank Group (Washington D.C.), Westpac Banking Group, and multiple anti-corruption agencies across the European Union.
In 2013, Daren designed and built TILES, the world's first investigative interviewing software platform. TILES digitises the interview planning process and has been shown to shorten training cycles, improve theoretical understanding, and sharpen interview structure and strategy across diverse investigative contexts. As CEO of IMS, he now leads global delivery of technology-enabled investigative interviewing training for law enforcement, financial institutions, and public sector agencies.
Daren Jay on LinkedIn ↗15 years as Senior Fraud and Corruption Investigator, NSW Government. UK Home Office Investigative Interview Trainer since 1996. Operates under administrative law frameworks applying the balance of probabilities standard.
Lecturer in Policing, Charles Sturt University (CSU), Australia. Leads the university's investigative interviewing curriculum. Has trained investigators for the ATO, Fair Work Ombudsman, SafeWork SA, and federal agencies.
European Investment Bank, World Bank Group, Westpac Banking Group, and anti-corruption agencies across the EU. Virtual and in-person delivery to investigators and institutional compliance teams worldwide.
Daren designed and built TILES in 2013, the world's first investigative interviewing software platform. It digitises interview planning, shortens training cycles, and makes interview skill observable and measurable.
Not generic methodology.
Built for this work.
WORQsense contextualises IMS training for the specific demands of PoSH, IC, GRC, and employment relations investigations. The scenarios, examples, and practice interviews are drawn from actual workplace complaint types, not law enforcement or intelligence contexts.
Who this training is for
- Internal Committee (IC) members under the PoSH Act 2013 who need to conduct defensible inquiries
- HR and ER professionals upskilling in structured investigative methodology
- Legal and compliance teams managing GRC matters under IR Code 2020
- Organisations post-incident building the interviewing capability that would have prevented the failure
- NZ-based HR professionals and managers who conduct internal employment investigations
Outcomes
- ✓Structured, ethical interview technique
- ✓Evidence record built from the interview itself
- ✓Reduced bias in questioning and credibility assessment
- ✓Trauma-aware, psychosocially safe interview practice
- ✓Assessed via TILES System®, skills are observable
Three ways to train. One standard.
Virtual delivery
Full programme delivered via secure video: structured modules, live practice interviews, and TILES System® assessment. Accessible from anywhere in India or New Zealand.
Best for: distributed teams, organisations across multiple locations, and where travel is not practical.
Mixed delivery
Foundational modules delivered online; practical interview sessions conducted in-person with direct coaching and feedback. Combines accessibility with hands-on practice.
Best for: teams that benefit from in-person practice while keeping the programme accessible across locations.
In-person delivery
Full programme conducted in-person with WORQsense and IMS facilitators. Intensive practical focus with direct coaching, live interview practice, and group debrief.
Best for: cohorts at a single site, leadership development focus, and where maximum practice time is the priority.
Tell us what you need.
We'll put together a programme that fits your team, experience level, and context.
When you reach out, it helps to know:
- →Team size and current experience level with investigative interviewing
- →Whether you're in India or New Zealand (or both)
- →Preferred delivery format: online, hybrid, or face to face
- →The context: IC members, HR team, legal committee, or mixed
When the inquiry needs to be independent
Complex complaint, proximity issue, or a matter that needs external investigation to AWI-CH standard.
InvestigationsWhen the conditions need addressing
What the training reveals about systems, culture, and leadership conditions. ReWireWorks addresses the upstream.
ReWireWorksEvery engagement starts with a conversation.
Tell us your team, your context, and what capability you need to build.